A no-go for Barkeeper

"Overserving"

The term "overserving" means serving someone with alcoholic beverages even though he or she has already had enough.

There are no regulations on this topic at national level. However, most cantons have issued regulations on serving alcoholic beverages to intoxicated persons. Although the cantonal regulations vary, they all point in the same direction: namely, the protection of the person in a vulnerable situation.

Thus, most cantons provide for bans on obviously intoxicated persons. Some cantons go even further. For example, the canton of Thurgau, where the Hospitality Industry Act additionally provides for a ban on serving alcoholic beverages to persons suffering from mental disorders or who are addicted to alcohol or drugs.

Alert the police in an emergency

In the worst case, drunk guests can also be expelled from the premises, as is the case in the canton of Lucerne. If the person does not comply with this request, the police can be called in to help.

However, since it is difficult to determine the state of "intoxication", this provision should rather be seen as an "authorisation" for the staff. So if you as Barkeeper no longer want to serve someone, you can refer to the provision and thus avoid discussions at best.

In such situations, you as Barkeeper must be aware that not only the customer but also you yourself can get into trouble. For example, some cantons provide for fines for people who serve alcohol to drunken guests.

Source: Blue Cross Berne-Solothurn-Fribourg

Take responsibility as Barkeeper

Even though not all cantons have a legal text on drinking together with customers, as Barkeeper it is generally not recommended to drink alcoholic beverages with customers. Finally, as Barkeeper a certain attitude and professionalism is expected of you.

Beyond the existing regulations, the topic of overserving is a challenge for Barkeeper in various respects. For example, it is not only necessary to assess the person's condition correctly, but also to react appropriately. Both human qualities and a professional attitude are crucial in this situation.

The bartender's personality is one of the deciding factors for success in tricky situations.

It is up to the bar staff alone, with their personalities, to enforce the legal requirements and at the same time not let a situation escalate. This is often a delicate task. Perhaps the tips from prevention experts will help (see box).

Behavioural tips ...

... when a drunk person asks for an alcoholic drink:

  • Give the reason for the refusal to sell
  • Offer an alternative (e.g. food, water or a non-alcoholic drink).
  • Involve the family or colleagues of the drunk person ' Do not give moral lectures
  • Do not engage in discussion, remain calm and friendly
  • Offer to call a taxi

This article appeared in
Issue 4-2021

BAR NEWS magazine as single issue

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